Maple Ridge Chrysler

Carlos was the first person to great me when I walked onto the car lot. Maple Ridge Chrysler is huge so it was comforting to have Carlos walk me through a very overwhelming situation. His customer service was outstanding and I will refer all my friends and family to him!

SCAMMER ALERT!!

My buddy got his car repossed it was a lease under contract . They wouldn't give a reason wouldn't return calls.

Beware of this dealership. Contacted CRA as well as VSA. They need to be shut down asap! Theres some dirty work happening there for sure.

My buddy got bent over. Let's make sure no one else does!

Here is a full review

I had an appointment on Thursday July 25th at 0945, for both front axle seals leaking and noisy clutch(squeaking) after 5 to 10 minutes drives every single times I drive it. I waited a couple of months for the problem to be every time so they wouldnt tell me they cant hear it.

I explain the service advisor, that I worked as a apprentice technician and service advisor for another Chrysler, dealership so I knew the process and knew vehicles quite well.

The service advisor called me back late Thursday, mentioning the technician that can do transmission under warranty wasnt at work on that day and would be there the next day, friday, which I believed, not all technician have their levels for transmission.

She also mentioned that the axle seals where getting worked on as we spoke. Which means the parts were in stock, because a technician would never take the differential cover off and drain the fluid if they weren't.

On Friday, an other service advisor called me. Telling me that the axles seal were warranty and that they are ordering the parts. Right away, I was confused because I was told they were done on the Thursday.

Also she told me that the technician couldnt hear the noise for the clutch, which mean they didnt take it for a 5 to 10 minutes drive. But she swore they did. Which is a lie

Saturday no communication.

Monday, Kelsey called back around noon. Mentioning they fixed one axle seal and order the part for the other side and they were now about to take it for an other test drive.

Right away I knew it was a lie.

I was told the parts were ordered on friday and the technician would NEVER pull the diff cover off, drain the fluid, replace one seal, put the cover back on and fill the diff to repeat it all again the next day.

So I went to the dealership, when I arrived they were just coming back from the test drive and now they could hear the noise, surprising. I asked to talk to the manager, which he told me the axles seal were not done and had to do more diag on the clutch. Which mean they had the vehicle for 5 days and all they really did was taking it on a test drive and ordered parts that they could get overnight or from an other dealership. I called a different dealership and they confirmed the parts could get shipped overnight from the warehouse, or there was other dealership with the parts in stock they could have ordered from.

So the vehicle was ready on Thursday, a week later for 6 hours job for both axle seals and clutch release bearing (2.3 and 3.7 respectively), which is unacceptable.

After the fact, I received and email mentioning I would get another email with a survey, but If I could not give them 100%, to email them with my concern.

Which I did.

it has been 2 weeks, I have reveiced nothing from them and they never sent me the survey, Probably didnt want to have a bad survey so just removed my email from the list. taking the easy way out.

My husband comes here to do his truck service and i dont know why he always need to wait for so many hours just to do some minor things like changing tires or changing something. This is not the first time it happened.

Of course once they sold you theyre truck or car, its like they dont care anymore. Too many liars and crocodiles in this place

All they care about now is sell the vehicle and then they do not care about you. Their customer service is so low I will not spend one more dollar at that Dealership.

It took two attempts and a bunch of they call miss communications. Still waiting for our call from the service manager.

Sales manager says one thing service department says something a whole lot different. I won’t be back

These pieces of *** advertised no tax on trucks we baught a brand new ram 3500 turns out they added that no tax of 8500 dollars onto our trade in value we didnt get our paperwork til the next day because the bank was closed so now were in touch with the vsa and a lawyer dont ever go to this stealership there the worst people ive ever dealt with and will never getva service or any type of work done through them yet alone buy another truck through them salesman was Jamal lying sack if *** dont ever go there

My transmission blew on my 3500, 87,000kms three years old. After two weeks of down time not working they tell me they won’t honour my warranty.

Every independent mechanic and transmission person I’ve talked to has said their reason and “evidence” for denying my claim is garbage and false. These people are snakes I will never buy another dodge in my life after this treatment

Ohhhhh MAN! After the excitement and fun yesterday, I return to sign the docs for my truck and suddenly the financing is for $84,000 bwahahahaha I knew I would get sold a whole bunch of product that I didn’t need because they probably didn’t make much on the truck so they had to sell me their protection package n other *** Sure, it all sounds like a great idea to start; but, then when something is actually wrong and you take your vehicle and you can’t get a courtesy car and/or you can’t get it serviced and/or they find a reason why you must pay...

I’ve been there n done that and I wasn’t gonna do it again! I threw a little bit of a fit and then this *** comes in and tries telling me that there’s no warranty there’s no this and there is no that, if I don’t sign up for the *** and tries to bully me into signing up for over $10,000 in optional coverage and policy, for *** I don’t want nor need.

I bought a truck. I wanted the truck. I’m well aware that stuff depreciates over time. I am well aware that oil needs to be changed and that you must wash your car and take care of your paint. I’m well aware that after three years, part of my warranty is Null n void; but, I’ve been through the extended warranty *** thanks and I am NOT interested. $65,000 loan jumped up to over 80; I found this just a little bit unreasonable. I almost walked out of there with no truck. The guy was so rude, at one point I told him I was NOT taking the truck. There was no way I should be this stressed out and this upset over *** that wasn’t disclosed to me, yet then suddenly on my bill. I am being told it’s optional and I know I don’t have to buy it and he’s still bullying me into purchasing it.I was just gonna go and not buy the truck.

Very interesting. I knew it was coming; I mean that’s the nature of sales like that right? It’s like saying yes to the credit card’s disability insurance... you don’t do it! it’s just a tax on people who cannot think for themselves. Canadians are insured up the wazzu! Too much, in fact. There are policies that overlap all over the place in places that you least expect there are all kinds of policies and coverage through homeowners insurance, through life insurance, through credit cards even! And you don’t even have to sign up and pay extra. Most credit cards will cover you for a whole lot of *** It isn’t really well known; but, once you start looking into it and take advantage of benefits you already have, it works. Smarter that’s all. You don’t need to buy all the extras. I am not opposed to them making money at the sale but don’t sell me a bunch of *** I don’t need, then make out like it it’s basically required when it’s clearly optional. Haha! then, down the road, you try to go and get service from anyone of them and you’re ***

So, I walked out of there with my truck... *** add-on free.

Furthermore, my insurance rate decreased, my biweekly payment decreased, and I walked out with a 0% financing loan.... I knew it was coming; but, they almost had me. I would’ve been so angry with myself had I fell into their $10,000 trap of crap. I would not have enjoyed my truck; I would not have felt like I got a good price on my truck, if that savings was translated into a bunch of cost through selling me other ***

So, I stood up for myself. I did what I wanted to do. It’s my money and whether I was right or I was wrong, I did what I set out to do. I stayed within my budget and I left with my truck. Although I am feeling very aggravated and my head is spinning, I feel good about my choices.

Don’t let Bullies *** with you. EVER.

All in all I’d like to give a shout out to Brandon and Ben in sales and also a huge shout out to Aaron working in the lot to bring me a beautifully detailed truck; oh and I can’t forget Amber and Kimmy from the insurance place. ALL above helped me get what I want. They sold me the product I came to buy; openly and honestly. Nothings more nothing less

I ordered a vehicle from back east through them have already had to make payments on it and they don’t have it ready for me it’s brand new it’s been scratched they don’t have parts that are supposed to be on it and they’re trying to get me to pay extra they’re all liars don’t bring your business here take it anywhere but here

I have just purchased a vehicle from your dealership. I dealt with the sales person named MANNY.

I had may questions and Manny answered them all to the best he could and reassured me to make this sale tonight.

I felt he was very helpful in whole process of my purchase. Thank u Manny for all your help.

Thanks,

Inder

Liars take your Vaseline jar with you or better yet drive over the Golden Ears Bridge with no toll go to Langley Chrysler instead even then the best one in the Lower Mainland is Abbotsford before you buy here do your research to make sure the vehicle they're trying to sell you can do the things you wanted to do as they do not know their products fully 2 years years I'm still getting harassed to buy another vehicle from them because they're having sales I want them to *** off unless they're going to correct everything they screwed me with stay clear of this dealership many more to choose from in the Lower Mainland

My parents returned 2 vehicles with everything in mint condition. They wanted 1 vehicle only so they exchanged them and were given a very low mileage and much older model with a NON OPERATIONAL RADIO!!! Trying to deal with them was brutal!! They think you're an idiot. They refused, passed the buck and I pretty much WASTED my time. No radio just *** SERVICE.

YOU ALL SUCK, and I hope you receive the very same treatment one day!

{{Redacted}}Why would Bob Just actually think they broke it when it's outdated.

Bob is getting old and rude for that line of work. You suck